Master SaaS License and Terms of Service

Effective Date: October 2025
Version 1.2

Entity: CrisisCommand Inc., a Texas corporation
Contact: legal@crisiscommand.ai

1. Acceptance of Terms

By clicking “I Agree,” signing an order form, or using the Service, you (“Customer”) agree to these Terms. If you represent an organization, you confirm that you are authorized to bind it.

We may update these Terms from time to time. Material changes will be communicated, and continued use of the Service after notice means acceptance of the updated version.

2. The Service

CrisisCommand provides AI-powered communications and crisis-management tools that operate within a Customer's own OpenAI account (“Service”).

CrisisCommand does not access, store, or process any Customer prompts, inputs, outputs, or member data generated in OpenAI systems.

We may modify or enhance the Service at any time, provided that core functionality remains materially similar.

3. Account Registration

Customers must maintain accurate contact and billing information. Customer is responsible for safeguarding login credentials and for all activities under its account.

4. License Grant and Restrictions

CrisisCommand grants Customer a non-exclusive, non-transferable, limited license to use the Service for internal business purposes during the Term.

Customer may not:

• Resell, sublicense, or distribute the Service;
• Copy or modify the knowledge base, code, or content;
• Reverse-engineer or extract underlying prompts or data; or
• Use the Service in violation of law or OpenAI's policies.

All intellectual property in the Service remains the property of CrisisCommand. Customer retains ownership of its own data and OpenAI outputs.

Feedback. CrisisCommand may use and incorporate into the Service any feedback, suggestions, or ideas provided by Customer without obligation or attribution.

5. Data and Privacy

CrisisCommand collects and stores only Customer account and billing information (name, organization, email, and payment details processed through Stripe or bank).

We use this data solely to manage subscriptions, support customers, and comply with legal obligations.

We do not sell or share data for advertising purposes.

Payment data is handled by Stripe under the Stripe Services Agreement. CrisisCommand is not responsible for acts or omissions of payment processors.

See our Privacy Policy for full details.

6. Fees and Payment

Fees and seats are set forth in the applicable order form or online plan description.

• Payment Terms: due within seven (7) days of invoice unless otherwise stated.
• Late Payments: 1.5% monthly interest (or the maximum allowed by Texas law).
• Suspension: CrisisCommand may suspend access for non-payment after ten (10) days.
• Taxes: Fees exclude applicable taxes, which are the Customer's responsibility.
• No Chargebacks: Customer waives any right to reverse or charge back payments once access to the Service has been provided, except as required by law.

7. Term and Renewal

The Term begins on the Effective Date and continues for the subscription period selected. Subscriptions renew automatically for successive one-year terms unless either party gives thirty (30) days' written notice before renewal.

Either party may terminate for convenience upon thirty (30) days' written notice. Upon termination, CrisisCommand will refund the unused portion of prepaid annual fees on a pro-rata basis calculated from the effective date of termination. Refunds will be issued within thirty (30) days. Partial months are not refundable.

Either party may terminate immediately for uncured material breach (after fifteen (15) days' notice).

8. Founding Customer Upgrade Credit

Founding Customers will be eligible for a preferred upgrade credit or discounted pricing when migrating to the CrisisCommand Enterprise SaaS Platform, expected to launch in 2026.

9. Disclaimers

The Service is provided “as is” and “as available.” CrisisCommand makes no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

Outputs generated through the Service are assistive and should not be relied upon as factual, legal, or professional advice.

Customer acknowledges that CrisisCommand does not provide legal, regulatory, or crisis-management advice and that any decisions made using the Service are the sole responsibility of Customer.

10. Limitation of Liability

To the maximum extent permitted by law, each party's total liability arising out of or relating to these Terms shall not exceed the total fees paid by Customer during the twelve (12) months preceding the claim.

Neither party is liable for indirect, consequential, or punitive damages, including loss of data, profits, or goodwill.

11. Indemnification

Customer shall indemnify, defend, and hold harmless CrisisCommand, its officers, and employees from any third-party claims, damages, or expenses arising from (a) Customer's misuse of the Service or violation of law, or (b) Customer's content or data.

CrisisCommand shall indemnify Customer only for claims alleging that the Service infringes another's U.S. intellectual-property rights.

12. Force Majeure

CrisisCommand shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, acts of government, strikes, internet or hosting outages, or interruptions in third-party services such as OpenAI or Stripe.

13. Termination Effects

Upon termination or expiration, Customer's license ends immediately. Customer must cease all use of the Service and delete any proprietary materials provided by CrisisCommand.

14. Governing Law and Venue

These Terms are governed by and construed under the laws of the State of Texas, without regard to conflict-of-law rules.

Any disputes shall be brought in the state or federal courts located in Travis County, Texas, and the parties consent to that jurisdiction.

15. Miscellaneous

• Independent Contractors: The parties are independent entities.
• Notices: Notices may be sent via email and are effective upon confirmation of delivery.
• Attorneys' Fees: In any action to enforce payment or these Terms, the prevailing party is entitled to recover reasonable attorneys' fees and costs.
• Entire Agreement: These Terms, together with any order form and Privacy Policy, constitute the entire agreement between the parties.
• Amendments: Must be in writing and accepted by both parties.
• Severability: If any part is unenforceable, the rest remains in effect.

16. Acceptance

By clicking “I Agree,” signing electronically, or continuing to use the Service, Customer accepts these Terms on behalf of itself or the organization it represents.